20-minute Incident Review
Request a 20‑minute Incident Review.
A short conversation with ACS about the control system events your team has written off as equipment failures, unexplained downtime, or recurring process problems, and whether they fit the pattern of ICS automation incidents.
- 20+ years tracking automation incidents
- World's largest record of ICS automation incidents
- Licensed Professional Engineer
- Testified before Congress
What the review covers
- The events behind your concern: equipment failures, unexplained downtime, recurring process problems, or root-cause findings that never quite closed.
- Whether they fit the patterns ACS has tracked for more than 20 years, in sensors, actuators, calibration, control logic, communications, and process behavior.
- Which next step, if any, makes sense: the Incident Identification Workshop, the Annual Service, or a focused follow-up.
Who should request one
Organizations that operate, insure, regulate, design, or support critical infrastructure: utilities, water, oil and gas, chemical, manufacturing, transportation, and more. Especially the operations, engineering, safety, and risk leaders who answer for what happens when automation misbehaves.
What to have ready
- A short description of the event or recurring problem, and roughly when it happened.
- The process, equipment, or systems involved, and the site or sector.
- How it was investigated, and what root cause, if any, was recorded.
A brief summary is enough. You don’t need to share confidential details on the form.
What happens afterward
- 01We reply. ACS reviews your request and replies within one business day.
- 02You pick a time. Choose a slot for the 20-minute conversation, right after you submit or from our reply.
- 03You get a clear answer. Leave knowing whether the Workshop, the Annual Service, or neither fits, and what the next step would be.
Tell us what you’re seeing.
Prefer to talk now? Call (408) 253-7934.